At a Glance
- Tasks: Lead scheduling operations and optimise rosters for community clinicians.
- Company: Join Amplar Health, a leader in improving healthcare experiences.
- Benefits: Flexible working options, supportive culture, and opportunities for growth.
- Other info: Diverse and inclusive workplace that values your unique voice.
- Why this job: Make a real impact on patient care and community outcomes.
- Qualifications: 3+ years in workforce planning, advanced Excel skills, and strong communication.
The predicted salary is between 66150 - 80850 $ per year.
At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals focus on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
As the Senior Practice Support Officer, you’ll be at the heart of operations—coordinating and optimising schedules for community clinicians, supporting frontline teams, and ensuring patients receive the right care at the right time. Partnering closely with your People Leader, Resource Planning Lead and analytics teams, you’ll balance operational excellence with continuity of care.
What you’ll do:
- Lead day‑to‑day scheduling operations, monitoring performance and resolving escalations in real time.
- Create and optimise rosters and schedules aligned to demand, geography and contractual requirements.
- Support onboarding, training and coaching of Practice Support Officers.
- Use data and insights to drive smarter resourcing decisions, including internal vs brokered services.
- Champion best‑practice scheduling, governance, and continuous improvement.
- Communicate confidently with patients, referrers and stakeholders to deliver an exceptional experience.
What you’ll bring:
- 3+ years’ experience in large‑scale workforce planning/rostering.
- Advanced Excel skills (Access/SQL advantageous) and strong analytical capability.
- A proactive, resilient, can‑do mindset with excellent communication skills.
- Proven ability to coach others, manage competing priorities and influence stakeholders.
- Make a meaningful impact on patient care and community outcomes.
- Work with a collaborative, values‑driven team.
- Be empowered to improve systems, processes and performance.
Ready to put your scheduling expertise to work where it truly matters? Apply now and help us deliver outstanding care, every day. We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Senior Practice Support Officer in Adelaide employer: Amplar Health
At Amplar Health, we pride ourselves on being an exceptional employer, offering our Community Registered Nurses in Melbourne a fulfilling and flexible work environment. With a strong focus on employee wellbeing, we provide generous benefits such as subsidised health insurance, 14 weeks of paid parental leave, and ongoing career development opportunities. Our inclusive culture encourages diverse perspectives, ensuring that every team member feels valued and empowered to make a meaningful impact in the community.
