Customer Service Representative | Government Contact Centre, Gosford
6-month contract | $38.89 per hour + super | Starts 28 October 2026
About the role
A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.
The details
- 6-month contract, 28 October 2026 to 28 April 2027
- $38.89 per hour + super
- 35 hours per week, Monday to Friday, no weekends
- Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)
- Based in Gosford CBD
- 12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff
- Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site
What you'll do
- Answer inbound calls and help customers with government transactions and enquiries
- Explain information clearly and accurately, including on road safety and fines
- Handle difficult or upset customers calmly and professionally
- Keep accurate records and follow set processes
- Work to team KPIs in a busy contact centre
About you
- 2 to 3 years of customer service experience in a call centre, administration or retail role
- Excellent spoken and written communication
- Experience working in an office environment
- Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams
- Quick to learn new systems
- Government experience is a plus but not essential
Please note
- You must live in NSW and within easy travel of Gosford
- You must be available to attend training on site every day for the first 12 weeks
- Leave isn't available over the Christmas and New Year period
- Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October
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