Ampac is Australia's largest independent manufacturer of fire detection and emergency warning products, dedicated to meeting customer needs. As part of the Halma Group, we employ over 8,000 people across more than 20 countries, focusing on life-saving technologies.
Protecting human life is our utmost responsibility.
At Ampac, our mission is to prevent loss of life and catastrophic damage caused by fire—always.
The Customer Sales & Technical Support Officer is responsible for providing technical support to all customers which will include telephone support, on-site in conjunction with customers which could include working out of normal hours. The Incumbent will also be required to customise and trouble-shoot panels either within the business premises or at the customers’ site in order to render the system operational.
Reporting to QLD State Manager, the successful applicant must be able to demonstrate a proven record of accomplishment. It is a pre-requisite that the candidate possesses extensive experience in a Technical capacity and must possess a strong bias towards effective Customer Service.
A suitably attractive remuneration package will be negotiated with the ideal candidate who meets the following criteria:
· Team orientated
· Able to work on site without supervision
· Able to work autonomously and set priorities
· Customer orientated – both internal and external
· Sound technical knowledge of Fire detection systems
· Proven Technical & Customer service and problem solving skills
· Experience with fire detection and emergency warning systems
· Experience with Building Management Systems
· Experience with Fire Detection & Emergency Warning System
· Sound knowledge of Fire detection markets in and around QLD
To apply please click ‘APPLY’ and attached a copy of your cover letter and resume.
Please note that only people with the right to work in Australia should apply for this position.
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Fire Detection Tech Support & Client Solutions in Brisbane employer: Ampac
Ampac is an exceptional employer, offering a dynamic work environment where employees are empowered to make a real difference in life-saving technologies. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring our team members thrive both personally and professionally. Located in Queensland, our collaborative culture fosters teamwork and innovation, making it an ideal place for those passionate about customer service and technical excellence.
