Delivery Specialist, CCM & Multichannel Communications in Parramatta

Great opportunity to join our team in Sydney or Melbourne. If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours. We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you'll make an impact:

• The Operational customer communications team takes a strategic approach aligned to AMP's customer centric service proposition and is responsible for the development and delivery of customer communications, including notices, statements, day-to-day communications.
• As a key member of the Lifecycle, Martech and Data team, the Delivery Specialist supports the effective operation of the Communications Centre of Excellence. The role designs, builds and supports customer communications through the CCM platform, ensuring accurate, compliant and timely delivery across print, email, SMS and digital channels.
• You'll work closely with analysts, release management and business stakeholders across the end-to-end delivery lifecycle.

You’ll make an impact by:

• Designing and delivering end to end customer communication solutions using Smart Communications (SmartCOMM) platform or equivalent CCM platforms.
• Performing impact analysis across data, templates and business rules.
• Building and maintaining communication templates, schemas, business objects and data mappings.
• Configuring and validating multi-channel outputs (print, email, SMS) using SmartCOMM or equivalent CCM platforms.
• Producing and maintaining technical and functional specifications.
• Executing unit/system testing and supporting SIT, UAT and PVT.
• Applying build standards, data controls and quality guidelines consistently.
• Supporting release management and post release activities.
• Supporting Incident management, root cause analysis and defect resolution.
• Collaborating with project, business and technology stakeholders.
• Proactively identifying risks, dependencies and opportunities for improvement.
• Supporting automation and operational excellence initiatives.

What you will bring to the team:

• Experience with Smart Communications (SmartCOMM) or equivalent CCM platforms.
• Strong stakeholder and customer engagement skills.
• Stakeholder management skills to gather, analyse, and document communication requirements.
• Analyst skills to translate business communications requirements into customer communication solutions.
• Experience in Customer Communication lifecycle management in Banking, Superannuation or other Financial Services environments.
• Familiarity with servicing communications, e.g. notices, statements and on-demand communications.
• Experience in using Jira and Confluence.
• Background in servicing customer communications, ideally within financial services.

You’ll thrive here if...

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next. If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP:

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it. We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work. Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity:

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?