AMP is seeking a role focused on quality, consistency and compliance across complaint handling in Australia. You will review activity, outcomes and calculations to support quality and adherence to RG271, while improving service standards and department performance.
The role requires 2+ years in complaints, dispute resolution or related operations, with experience in quality assurance frameworks and governance.
Senior Quality Lead: Elevate Complaints & Compliance in Melbourne employer: AMP
AMP is an exceptional employer that champions innovation and inclusivity, making it a vibrant place to work in Australia. With a strong focus on employee wellbeing, professional growth, and community engagement, AMP fosters a collaborative culture where your ideas are valued and you can make a meaningful impact. As part of a forward-thinking team, you'll have the opportunity to lead in a dynamic environment while contributing to the financial prosperity of individuals and communities alike.
