AMP is seeking a capable Complaints Specialist Supervisor to oversee a team delivering day-to-day complaint handling. You'll drive performance, ensure compliance with RG 271, and coach staff to improve customer outcomes with empathy and accuracy.
You will collaborate with operations, risk and product teams to manage complex matters, address risks, and support fair resolutions while maintaining regulatory timelines and quality standards.
Complaints Operations Lead employer: AMP
AMP is an exceptional employer that champions innovation and inclusivity, making it a vibrant place to work in Australia. With a strong focus on employee wellbeing, professional growth, and community engagement, AMP fosters a collaborative culture where your ideas are valued and you can make a meaningful impact. As part of a forward-thinking team, you'll have the opportunity to lead in a dynamic environment while contributing to the financial prosperity of individuals and communities alike.
