AMP is seeking a results-driven Complaints Team Supervisor in Melbourne to lead a team of Complaints Specialists. You will ensure timely, fair, well-documented outcomes while maintaining regulatory timeframes and high service standards.
You will coach staff, manage workloads, and collaborate with risk, compliance, and product teams to identify theme-based improvements and strengthen customer outcomes.
Complaints Team Lead: Elevate Customer Outcomes in Melbourne employer: AMP group
AMP is an exceptional employer that fosters a culture of innovation and inclusivity, making it an ideal place for a Complaints Manager to thrive. With a commitment to employee growth, you will have access to coaching and development opportunities while working in a supportive environment that values your contributions. Located in Australia, AMP not only prioritises the well-being of its employees but also encourages meaningful work that positively impacts the community.
