Customer Support Representative/s (Automotive Parts/Accessories)
We are looking for self-motivated and driven Customer Support Representatives to join our team across a variety of roles and brands within the Amotiv Group.
These opportunities will provide technical and diagnostic assistance across a suite of automotive products, supporting customers, distributors and end users and will require a strong level of technical/mechanical aptitude.
Strong communicators, you will thrive in a fast-paced environment. Utilising your understanding of the automotive and/or caravan industry, coupled with your strong attention to detail, you will know when to take action, when to elevate and when to keep things moving.
A typical day for our team:
Service Excellence: you will see a task through to completion, demonstrating a consistent customer-centric mindset with all interactions (Inbound/Outbound calls/Counter Service).
Trusted Advisor: providing clear and accurate information with regards to product, inventory or general fitment booking enquiries. Maintaining product and technical knowledge on a regular basis
Respect: Maintain a high level of professionalism and engagement with internal teams and in all interactions
All in the detail: accurately capture customer details and orders to ensure on time delivery and seamless customer experience
Your common- sense approach, can-do attitude complimented by your proven ability to effectively communicate and be proactive in a fast-paced changing work environment will see you transition into the role with ease.
What we are looking for:
Self-starters, who are outcome driven, appreciate the importance of great customer service and bring a continuous improvement lens to every task.
Proven experience in a technical sales support, administrative, or product-based customer service role (Automotive Aftermarket Retail or Industrial industry is preferred)
Trade or formal qualifications in a related field is highly beneficial (Mechanic/Auto-Electrician or Mechatronics/Electronic Engineer)
Demonstrated aptitude to understand and convey technical information in a simple manner
Proficient in MS Office suite (Word/Excel), working knowledge of Pronto would be advantageous
Action oriented, curious mind and eager to learn with an ability to work autonomously
Ability to manage tasks in a timely manner and strong organisational skills
Customer-centric with a solution focus approach
What’s in it for you?
Work with industry leaders and iconic and reputable brands and products
Monday - Friday, permanent full-time roles
Competitive salary/On-site parking/Staff discounts and employee benefits
Open and collaborative culture and management style with strong team dynamic
Work across a group of businesses that are at the forefront of their industryand technology
A people first culture with a focus on wellness
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Customer Support Representative/s (Automotive Parts/Accessories) in Melbourne employer: Amotiv Limited
Amotiv Limited is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Technical Support Specialists in the automotive aftermarket. With a strong emphasis on employee growth, we offer comprehensive training programs and opportunities for advancement within our diverse brands. Located in a vibrant area, our team enjoys a supportive environment that values work-life balance and encourages professional development.
