At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is spectacular.
- Company: Amora Hotel Jamison Sydney, a family-owned hotel in the heart of the CBD.
- Benefits: Ongoing learning, discounted accommodation, complimentary meals, and dry cleaning.
- Other info: Flexible shifts and a supportive, inclusive work environment.
- Why this job: Join a friendly team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a warm personality.
The predicted salary is between 19.8 - 24.2 $ per hour.
Amora Hotel Jamison Sydney, a part of the Amora Hotels Group, is a 415-room hotel located in the heart of the Sydney CBD, adjacent to Wynyard station. As a family-owned hotel, with multiple Food and Beverage outlets, conferencing facilities and recreational amenities including an indoor pool, a spa and a sauna, we pride ourselves on providing outstanding guest services whilst adding a personal touch to everything we do. To be able to provide this level of service and create a family-like atmosphere for all our guests, we practice the same family-like approach in the way we treat our Associates.
About the Role
We currently have a fantastic career opportunity for an experienced and motivated Full Time Guest Service Agent to join our Front Office Team. Reporting to the Front Office Manager, you will welcome our guests with a smile and ensure their stay is nothing short of spectacular. Acting as the face of our hotel, you will handle check-ins and check-outs, provide insider tips on the hottest spots in Sydney, and make personalised recommendations. You will collaborate with our teams to ensure seamless operations and unforgettable guest experiences.
To be successful in this role you will:
- Have previous experience as a receptionist, ideally in the 5-star hotel environment
- Have outstanding communication and interpersonal skills
- Demonstrate Amora's "It's a Pleasure..." guest service culture
- Be flexible to work on a 7-day rotating roster for 2x shifts per week
- Have excellent grooming and presentation skills
- Have a warm and friendly personality
- Have well-developed organisational skills complemented with a high level of attention to detail
- Previous experience with Opera or Opera Cloud is an advantage
- Be engaging, personable and friendly, plus team oriented
Our people are our most valuable asset, and we reward them for their work by providing:
- Ongoing learning and development
- Discounted accommodation throughout the Amora Hotels & Resorts
- Complimentary duty meals
- Dry cleaning
Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.
Guest Services Agent in Sydney employer: Amora Hotel
Amora Hotel Jamison Sydney is an exceptional employer, offering a vibrant and family-like work culture that prioritises the well-being of its Associates. Located in the heart of Sydney CBD, the hotel provides competitive salaries, KPIs bonuses, and ample opportunities for career progression within a growing organisation, all while fostering a supportive environment that values teamwork and professional development.
