Executive Assistant Manager - Amora Hotel Brisbane
Lead with purpose, inspire our people and help shape exceptional guest experiences at Amora Hotel Brisbane as our Executive Assistant Manager, commencing January 2027.
About Amora
Amora Hotels & Resorts owns and operates hotels across Australia and Thailand, welcoming business, leisure and conference travellers with warm hospitality and personalised service.
Located in Brisbane’s CBD, Amora Hotel Brisbane is a five-star hotel featuring 296 guest rooms and suites, 11 conference and event spaces accommodating up to 280 guests, restaurant, and bar facilities, an outdoor pool and fitness centre.
Our people are central to every guest experience. Guided by our values of Service Excellence, Collaboration, Innovation and Accountability, we are committed to creating a welcoming environment for our guests and a workplace where our teams can develop and succeed.
About the role
We are seeking an experienced Executive Assistant Manager to partner with and act as in their absence the General Manager in leading hotel operations, strengthening business performance and developing our operational leaders.
Overseeing Front Office, Housekeeping, Food & Beverage, and Kitchen, you will bring departments together to deliver a seamless guest experience. You will provide clear direction to department heads, support effective planning and ensure service standards, productivity and financial targets translate into daily operational priorities.
This role combines visible leadership on the floor with strategic and commercial responsibility. You will stay connected to our guests and teams, identify opportunities for improvement and work closely with Revenue, Sales & Marketing, Finance, Engineering and HR to support the hotel’s ongoing success.
Your responsibilities will include:
Leading daily hotel operations, ensuring consistent service, presentation and coordination across departments.
Coaching and developing department heads through clear expectations, regular feedback and performance reviews.
Supporting the General Manager with business planning, annual budgets, forecasting and operational reporting
Reviewing departmental performance, managing costs and labour productivity, and identifying opportunities to improve profitability.
Collaborating with Revenue and Sales & Marketing to maximise revenue across accommodation, dining, conferences and events.
Monitoring guest feedback, overseeing service recovery and addressing recurring concerns through practical improvements.
Maintaining a visible presence throughout the hotel, building guest relationships and overseeing preparations for VIP and group arrivals.
Partnering with department heads and HR on workforce planning, recruitment, training, engagement and retention.
Overseeing asset care, workplace safety, security and emergency preparedness.
Driving improvements to operational processes, sustainability practices and service delivery.
About you
You are an accomplished hospitality leader with senior operational management experience in a comparable hotel environment. You bring a strong commercial mindset, sound judgement and genuine care for your people and guests.
Confident leading through others, you build capable teams, encourage collaboration and follow through on commitments. You are equally comfortable reviewing financial performance, coaching a department head or supporting the team during a busy service.
You will bring:
Experience leading multiple hotel departments and developing operational leaders.
Strong financial acumen, including confidence with profit and loss statements, budgets, forecasting and labour costs.
A record of improving guest satisfaction, service standards and business performance.
Strong planning and problem-solving skills, with the ability to balance immediate operational needs and longer-term priorities.
Clear communication and the ability to build effective relationships across the hotel.
A practical understanding of the Hospitality Industry (General) Award and hotel compliance requirements.
Relevant hospitality qualifications or equivalent professional experience.
Flexibility to meet the needs of hotel operations and valid Australian working rights.
Why Amora?
Make a meaningful contribution to our hotel’s direction while enjoying:
Competitive salary with performance incentives.
Complimentary dry cleaning and meals on duty.
Career development and progression opportunities within a growing group.
Amora Hotel Brisbane is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.
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Executive Assistant Manager in Brisbane employer: Amora Hotel
Amora Hotel Jamison Sydney is an exceptional employer, offering a vibrant and family-like work culture that prioritises the well-being of its Associates. Located in the heart of Sydney CBD, the hotel provides competitive salaries, KPIs bonuses, and ample opportunities for career progression within a growing organisation, all while fostering a supportive environment that values teamwork and professional development.
