Medical Receptionist

We are seeking a dedicated and professional Medical Receptionist to join the team at Dandeong Doctors, GP clinic in Dandenong, VIC. This is a part-time position that plays a vital role in ensuring our clinic operates smoothly and our patients receive exceptional service from their first point of contact. As Medical Receptionist, you will be the welcoming face of our practice, responsible for managing front desk operations, patient communications, and administrative support that keeps our medical facility running efficiently. This role is essential to creating a positive patient experience and supporting our healthcare professionals in delivering quality care.

Key responsibilities

• Greet patients warmly and professionally upon arrival, ensuring a welcoming clinic environment.
• Manage patient check-ins, verify personal and insurance information, and maintain accurate patient records.
• Answer telephone enquiries, schedule appointments using clinic management systems, and manage the appointment diary.
• Process patient payments and handle billing enquiries with accuracy and discretion.
• Maintain confidentiality of patient information in accordance with privacy regulations and clinic protocols.
• Perform general administrative duties including filing, data entry, and document management.
• Coordinate with medical staff to ensure smooth patient flow and timely communication.
• Handle reception desk duties and manage front desk equipment professionally.
• Follow infection control and health and safety procedures at all times.

What we're looking for

• Proven experience working as a medical receptionist in GP clinic.
• Strong organisational and time management skills with the ability to prioritise multiple tasks.
• Excellent communication and interpersonal skills with a professional and friendly demeanor.
• Proficiency in computer systems and clinic management Best Practice and HOT DOC software.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.
• Sound knowledge of medical terminology and understanding of healthcare environments.
• Attention to detail and accuracy in data entry and record keeping.
• Customer service orientation with a genuine desire to assist patients.
• Flexibility and adaptability in a fast-paced medical environment.
• Ideally, current or previous experience in a general practice, medical clinic, or healthcare facility.

What we offer

Dandenong Doctors is committed to supporting our staff with a positive and collaborative working environment. As a part-time employee, you will enjoy flexibility in your work schedule whilst being part of a dedicated healthcare team. We provide ongoing training and development opportunities to help you grow within your role. Our team values professionalism, compassion, and a patient‐centred approach to healthcare. We foster a culture of mutual respect and support, where every team member contributes to our mission of delivering quality medical care. We also offer a supportive workplace culture and the opportunity to make a real difference in patients' healthcare experiences.

About us

Dandenong Doctors is a respected medical practice based in Dandenong, VIC, dedicated to providing comprehensive healthcare services to our local community. We are committed to delivering high-quality patient care through professional, compassionate, and evidence-based medical practice. Our team of experienced healthcare professionals works collaboratively to ensure patients receive personalised care and support. We pride ourselves on creating a welcoming environment where patients feel valued and heard. Our values centre on professionalism, integrity, and a genuine commitment to improving patient health outcomes. We believe in supporting our staff to provide their best work whilst maintaining work‐life balance and professional development.