Store Manager in Willoughby

Let’s set the scene: You’re leading from the floor — connecting with your team, building community, making smart commercial decisions, and bringing the Arc’teryx vision to life in our Chatswood store. This is more than running a store. It’s about creating a space where world-class product meets world-class guest experience, where people feel inspired to explore further, and where culture, community, and performance come together.

About Arc’teryx: Founded in the Canadian Coast Mountains, Arc’teryx is built on a relentless commitment to design, craftsmanship, and performance. We create premium technical apparel and equipment designed for mountain environments and built to solve problems. As we continue to grow globally, we’re looking for a passionate leader to help shape this next chapter.

Why you’ll love working here:

• Your Arc’teryx kit provided from day one
• Generous product discounts across Arc’teryx and affiliated Amer Sports brands
• Two consecutive days off to support work/life balance
• Competitive salary package and bonus opportunity
• Real career growth and development pathways within a global business
• Access to free mental health and wellbeing support through our Employee Assistance Program
• Ongoing training, leadership development, and learning opportunities
• Be part of a passionate, purpose-led team that loves the outdoors

What you’ll be doing:

• Building, developing, and leading an engaged, high-performing team
• Leading from the floor and delivering a best-in-class guest experience
• Launching and operating a commercially successful store with strong oversight of labour, expenses, and inventory
• Owning the end-to-end employee experience — from recruitment and onboarding to coaching and development
• Creating a store culture that reflects Arc’teryx values and authentically connects with the local community
• Managing product flow, visual merchandising, and inventory operations
• Championing sustainability, innovation, and outdoor exploration
• Leading weekly leadership huddles to align people, product, operations, and community

You’ll thrive in this role if you:

• Bring 3–5 years of retail leadership experience in a fast-paced environment
• Are commercially minded and know how to balance people, product and profit
• Have strong financial acumen across budgeting, expense management, and performance driving
• Love developing people and building capable, confident teams
• Are passionate about sustainability, innovation, and community
• Embrace change, ambiguity and opportunity with a calm, solutions-focused mindset
• Are collaborative, curious, and always looking for a better way
• Lead with authenticity, intention, and clear communication
• Are passionate about product and inspired by the outdoors, adventure, and exploration

Equal Opportunity: At Arc’teryx, we’re committed to creating an inclusive and welcoming culture where everyone feels safe, valued, and heard. We celebrate diverse perspectives, backgrounds, and experiences and we encourage all candidates to apply — who you are matters here.