Research Officer in Melbourne

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Research Officer to support the delivery of Ambulance Victoria's clinical registry and research portfolio, with a particular focus on research ethics, governance and long-term patient follow-up. The role will lead survivor outcome collection through interviews with out-of-hospital cardiac arrest survivors and their families, generating critical evidence on long-term survival, recovery and quality of life. The position will coordinate ethics and governance processes across registry and research projects, including the preparation of submissions, monitoring of approvals, and ensuring compliance with applicable ethical, privacy and regulatory standards.

In addition, the Research Officer will contribute to the governance and quality assurance of clinical registries, liaise with hospitals and external stakeholders, and prepare reports and data extracts that inform clinical practice, service improvement and research. This is a Full-Time ongoing position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn Business Centre in line with our hybrid working model.

About the role

• Maintain and monitor clinical registry data, ensuring information is accurate, complete and reported within required timeframes.
• Perform hospital follow-up for patients, undertake quality assurance checks of hospital data, and liaise with hospital contacts and Health Information Services to resolve data queries.
• Support registries governance processes, including ethics applications, reporting and compliance requirements.
• Prepare data extracts, reports and registries/research outputs to support organisational reporting, quality improvement and publication activities.
• Administer patient quality of life interviews via telephone, maintain strong response rates, and ensure precise documentation of participant responses.
• Build strong relationships with internal and external stakeholders, providing support and advice to achieve shared objectives.

About you

• Completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience (e.g. Bachelor of Science, Bachelor of Nursing) (Desirable).
• Demonstrated experience in research, including data collection, management, analysis and reporting.
• Experience supporting research ethics, governance and compliance activities, including ethics submissions, reporting requirements, audit readiness, and adherence to regulatory and institutional standards.
• Strong analytical and problem-solving skills, with the ability to work independently and interpret complex information.
• Proficiency in Microsoft Office applications, particularly Excel, and experience working with databases and statistical software.
• Exceptional attention to detail, organisational skills and a commitment to delivering high-quality outcomes.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking. We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website.

For any further queries please contact recruitment via email or phone.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us and a member of our Recruitment & Selection team will be in touch.