At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking Claims Coordinators to provide administrative assistance with WorkCover claims, complete priority tasks and worker's compensation management activities.
These are Full Time, Permanent positions. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.
About the role
Reporting to the Lead Compensation Management, responsibilities of this position include, but not limited to:
- Confidently understand and apply Compensation Management program objectives across administrative and service delivery tasks including but not limited to, database management, claim lodgement files, calculation of Pre-Injury Average Weekly Income, compensation payments and reporting
- Communicate professional and related technical advice to staff, peers, managers and providers using the appropriate medium for communication and addressing the needs of different audiences and different situations
- Collaborate closely with Claims Officers, Injury Management Advisors, Payroll, and AV's WorkSafe Agent to support effective compensation management and ensure Ambulance Victoria meets its financial stewardship objectives
About you
To be considered for this position you will possess:
- A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
- Experience in the administration of WorkCover claims including pay calculations
- Working knowledge of worker's compensation legislation & relevant practices
- Proven experience in using computerised claims management, financial and management information systems, including Microsoft Word, Excel and Access
Working at Ambulance Victoria
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integralpartin bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.The position description can be found on the AV Careers website.
For further information, please refer to ‘Applying for a position with Ambulance Victoria’. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.
Applications close Friday 13 November 2026 at 11.59pm
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Claims Coordinator in Melbourne employer: Ambulance Victoria
Ambulance Victoria is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to work/life balance, flexible working arrangements, and generous leave entitlements, AV fosters a supportive and inclusive culture where every team member can thrive. As a leader in the healthcare sector, AV offers unique opportunities for strategic influence and development within a dynamic environment dedicated to delivering outstanding patient care.
