ROLE PURPOSE
This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.
The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.
KEY RESPONSIBILITIES Client Onboarding & Documentation
- Facilitate client onboarding, including preparation and processing of account documentation
- Create and maintain client records within internal systems
- Maintain client records in compliance with AML/CTF and KYC regulations
Corporate Actions & Trading
- Manage IPO and corporate action allocations
- Process and monitor stock settlements and outstanding funds
- Assist with domestic and international asset transfers
Reporting & Client Servicing
- Prepare client valuations, asset allocations and reporting as required
- Proactively notify clients and FAs of any issues, recommending a solution and timeframe
- Prioritise competing adviser requests in a fast-paced environment
Stakeholder & Process Management
- Establish and maintain relationships with internal stakeholders and departments
- Participate in department cross-training as required
- Contribute to process development initiatives to improve efficiency
Compliance & Governance
- Comply with the Code of Conduct and ethical standards
- Adhere to company policies, procedures, and regulatory/legislative requirements
- Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
- Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable
SKILLS & COMPETENCIES Technical:
- High attention to detail
- Strong literacy and numeracy
- Proficient in Microsoft Office Suite
- Strong organisational skills
- Working knowledge of the financial advice process, markets and industry trends
Interpersonal:
- Excellent verbal and written communication
- High resilience and strong prioritisation under pressure
- Goal-oriented, with demonstrated drive and initiative
- Client-centric mindset with a proactive approach to problem-solving
QUALIFICATIONS & EXPERIENCE
- Finance, Business or Economics degree required
- RG146 or Graduate Diploma of Financial Planning - preferred, not essential
- Previous experience in a similar client service role preferred
- Experience within wealth management or financial planning highly desirable
Systems (preferable, not essential):
- Domestic and international broking platforms
- Portfolio management platforms - Praemium, Macquarie, NetWealth or similar
- Corporate action dashboard/system
KEY RELATIONSHIPS
Internal: Branch Management, Financial Advisers, fellow Client Service Managers, Operations Staff, Account Maintenance Teams, Business Compliance, Business Risk
External: Clients, Share Registries, Accountants, Funds, Platform Providers
Client Services Manager/Consultant (12-Month Contract) in Sydney employer: Ambition Group
Join a fast-growing business where you can truly own your role as a Senior Financial Accountant. With a dynamic and young team culture, you'll enjoy hybrid working arrangements and have the opportunity to shape the finance function from the ground up. The company prioritises health and wellbeing, offering private healthcare and incentives, while also providing real ownership over your work and direct exposure to leadership, making it an excellent place for professional growth and meaningful contributions.
