At a Glance
- Tasks: Onboard and support customer devices while optimising energy flows.
- Company: Melbourne-based energy tech company focused on customer experience.
- Benefits: Remote-first role with flexible working hours and a supportive team.
- Other info: Opportunity to grow in a dynamic and evolving industry.
- Why this job: Join a mission-driven team and help customers navigate innovative energy solutions.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 49500 - 60500 $ per year.
Amber, a Melbourne-based energy tech company, is seeking a Customer Operations Specialist to join the Devices Team.
You will onboard and support customer devices, guide initial configurations, and help customers understand and optimize Smart Shift, pricing, and energy flows.
In this remote-first role, you'll communicate with customers via email, phone and live chat, resolve device issues, and document cases while collaborating with internal teams to ensure a high-quality customer experience.
Energy Tech Customer Experience Specialist employer: Amber
Amber is an exceptional employer, offering a dynamic and inclusive work culture that thrives on innovation and collaboration. With a strong commitment to employee growth, Amber provides competitive salaries, flexible working arrangements, and an annual learning budget to support personal development. Located in the vibrant Melbourne CBD, employees enjoy a lively workspace while contributing to a mission-driven company at the forefront of renewable energy technology.
