Learning Program Manager , Operational Excellence Learning Programs
Do you want to help shape how Amazon's Australian operations network learns, grows and performs?
Join the AU Operations Learning Programs team as a Learning Program Manager. You'll own the design, delivery and continuous improvement of a range of learning programs for sites and Field teams across Australia's operations network. These include leader onboarding and development, technical and process capability, Field learning, and launch readiness for new sites. You'll help build the foundation for major network growth across Australia.
You'll work directly with Operation leadership, Field learning teams, People Experience and Technology (PXT), Amazon Customer Excellence Systems (ACES) and other cross-functional partners. You'll turn business needs into learning solutions that scale and show measurable results.
Key job responsibilities
- Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
- Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
- Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
- Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
- Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
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Learning Program Manager , Operational Excellence Learning Programs in Sydney employer: Amazon
At Amazon Corporate Services Pty Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Data Centre Engineering & Operations Technician, you'll benefit from extensive training and development opportunities, ensuring your skills grow alongside our cutting-edge technology. Located in Australia, our facilities provide a supportive environment where you can thrive while contributing to the seamless operation of critical infrastructure.
