At a Glance
- Tasks: Lead and execute innovative programs to enhance logistics operations and customer experiences.
- Company: Join Amazon, a leader in logistics and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team culture with significant autonomy and career advancement opportunities.
- Why this job: Shape the future of delivery while driving impactful change in a dynamic environment.
- Qualifications: 5+ years in program management and strong data analysis skills required.
The predicted salary is between 82800 - 101200 $ per year.
Are you passionate about transforming on-road operations and driving excellence at scale? Join Amazon Logistics as an On The Road (OTR) Operations Excellence Program Manager, where you'll maximise operational performance while creating exceptional delivery experiences. This pivotal role puts you at the centre of strategic initiatives that enhance safety, capacity, quality, and experience across Australia's logistics network. You'll leverage your expertise in stakeholder management and continuous improvement to drive cross-functional programs that deliver measurable results.
Working with delivery service partners, senior leaders, and operations teams, you'll be the custodian of on-road excellence, creating win-win partnerships that advance both operational efficiency and customer satisfaction.
Key job responsibilities:
- Lead and execute complex cross-functional programs spanning safety, capacity, quality, and customer experience initiatives across Australia's logistics network.
- Drive strategic planning and implementation of medium-term on-road improvements, managing multiple competing priorities and complex projects simultaneously.
- Partner with senior stakeholders, Delivery Partner Managers, and operations teams to establish network-wide best practices and continuous improvement processes.
- Develop and maintain data-driven performance metrics, regularly analysing program health and proactively identifying risks and mitigation strategies.
- Influence and align diverse internal and external stakeholders through effective communication and consensus building to achieve organisational objectives.
A day in the life:
You'll start your day analyzing performance metrics from across the network, identifying opportunities for operational improvements and customer experience enhancements. You'll collaborate with Delivery Service Partners to understand on-ground challenges and work with cross-functional teams to implement solutions. Your afternoons might involve strategic planning sessions with senior leaders, developing road maps for new initiatives, or facilitating workshops to drive alignment across diverse stakeholder groups.
About The Team:
Join the dynamic On The Road team within Australia's Operations Excellence organization, where innovation and autonomy drive meaningful impact. Our mission is to deliver exceptional customer experiences while optimising logistics operations across the country. We foster a collaborative culture that values continuous improvement and strategic thinking. This is an exciting opportunity to shape the future of last-mile delivery in a rapidly evolving environment. Our team operates with significant autonomy, empowering passionate individuals to drive transformational change in on-road operations and create lasting value for customers and delivery partners alike.
Basic Qualifications:
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Master's degree in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or experience effectively communicating complex concepts through written and verbal communication.
Preferred Qualifications:
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field.
- 2+ years of driving process improvements experience.
- Knowledge of general AI tools.
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
Sr Program Manager employer: Amazon
At Amazon Corporate Services Pty Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Data Centre Engineering & Operations Technician, you'll benefit from extensive training and development opportunities, ensuring your skills grow alongside our cutting-edge technology. Located in Australia, our facilities provide a supportive environment where you can thrive while contributing to the seamless operation of critical infrastructure.
