SATCOM Ecommerce Technical Program Manager in Redmond

In this role, you will work with engineering teams, product management, and operational stakeholders to execute and document delivery of government customer ecommerce system development, deployment and user acceptance testing (UAT) programs with considerable impact. You will cover the end-to-end development cadence and testing readiness strategy — from test case requirements definition through test automation, stakeholder sign-off, and launch — operating with limited guidance in environments where the business problem, program strategy, and technology solutions may not yet be fully defined.

You will work in a collaborative, analytical, and fast-paced environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, working with engineering teams on technical solution development and trade off; while also be comfortable with proposing and delivering processing tactical actions. Candidates must be able to multi-task different business operation tasks within Amazon, engineering teams, and external vendors. The best candidates will have deep understanding of prioritisation and task completion.

This role will lead complex, cross-organisational technical programs spanning multiple areas within Amazon Leo Government and external partners. Focusing on the customer lifecycle integration and optimisation by driving architectural decisions and delivery of mission-critical solutions across Amazon Leo internal ecommerce and support systems, SAP, ServiceNow and other related platforms while ensuring alignment with government service requirements and commercial capabilities.

Key Job Responsibilities

• Program Definition & Strategy
  • Define the B2G customer UAT automation program mission, vision, and tenets for testing programs
  • Set clear objectives and create plans with measurable success criteria
  • Influence resource allocation decisions across engineering and business teams
  • Own organisational test roadmaps including OP1/OP2 narrative contributions
• Stakeholder Alignment & Decision-Making
  • Drive alignment discussions with business and technical stakeholders to ensure crisp decisions on scope, schedule, and quality
  • Partner with accounting, security and engineering teams to prioritise and sequence testing work
• UAT & Testing Ownership
  • Plan and coordinate User Acceptance Testing (UAT) with operations, security, finance, accounting and tax stakeholders, end users, and ALG software engineering teams before each release or launch
  • Assess engineering development processes, test plans, and operations/maintenance requirements
  • Help teams reduce exposure to classic failure modes including insufficient testing and gaps in QA
  • Lead participation in Unit Testing, System Integration Testing (SIT), UAT, and User Training
  • Define measurable success criteria for testing phases and ensure readiness gates are met before go-live
• Technical Oversight
  • Understand ecommerce system limitations, scaling factors, boundary conditions, and the reasons for architectural decisions relevant to testing
  • Oversee gaps between teams, processes, and system architectures that affect test coverage
  • Streamline and eliminate excess process; work with teams to improve concurrent delivery and testing cycles
  • Hold engineering teams to a high standard for solutions and engineering practices
• Risk Management
  • Proactively identify and mitigate risks before they become roadblocks
  • Be data-driven; regularly review quality metrics and seek improved visibility mechanisms
  • Demonstrate good judgment in how and when to elevate
• Communication & Leadership
  • Write effective narratives (Amazon 6-pagers) and present to Directors and VPs
  • Clearly communicate development and testing progress, outcomes, and defect resolution to broad audiences

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.