At a Glance
- Tasks: Lead and innovate in logistics, ensuring timely delivery of packages to customers.
- Company: Join Amazon, a global leader in e-commerce and logistics.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Work in a fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real impact on customer satisfaction while leading dynamic teams.
- Qualifications: 3+ years in management; passion for problem-solving and process improvement.
The predicted salary is between 82800 - 101200 $ per year.
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time. This isn’t just an operations role—it’s an opportunity to lead, innovate, and make a real impact on the way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics operations, driving process improvements, ensuring safety and compliance, and leading teams to meet Amazon’s customer promise. As an OM, you’ll be directly responsible for supervising a team of Shift Managers and their direct reports while reporting to the Site Lead of your Delivery Station. This role will require non-sociable working hours inclusive of start times between 02:00-04:00.
Key job responsibilities:
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements for the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.
A day in the life:
You will be an inspiring leader within our Delivery Station, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met.
About The Team:
Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement.
Basic Qualifications:
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications:
- 1+ years of performance metrics, process improvement or lean techniques experience.
Operations Manager employer: Amazon
At Amazon Corporate Services Pty Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Data Centre Engineering & Operations Technician, you'll benefit from extensive training and development opportunities, ensuring your skills grow alongside our cutting-edge technology. Located in Australia, our facilities provide a supportive environment where you can thrive while contributing to the seamless operation of critical infrastructure.
