At a Glance
- Tasks: Lead AI transformation programs and drive customer success with innovative AWS solutions.
- Company: Join AWS, the world's leading cloud platform known for innovation and customer obsession.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a supportive team culture.
- Other info: Diverse experiences welcomed; continuous learning and growth are part of our culture.
- Why this job: Make a real impact by guiding organisations through their digital transformation journeys.
- Qualifications: 8+ years in cloud architecture and project management; strong customer-facing skills required.
The predicted salary is between 49500 - 60500 $ per year.
AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
Amazon Quick Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick. These visionaries excel at crafting strategic roadmaps that expand Amazon Quick's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C‐Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high‐impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customers' digital transformation journeys.
Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands‐on building skills, and cross‐industry business acumen. Ideal candidates are customer‐obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.
Key job responsibilities
- Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization.
- Orchestrate high‐level discussions on complex, industry‐specific business and technical concepts, fostering alignment among C‐suite executives, line managers, and technologists.
- Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Quick and our Gen AI offerings to uncover high‐impact business value opportunities.
- Support delivery teams with hands‐on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed.
- Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations.
- Stay informed on Amazon Quick service updates and advancements in generative AI technology through continuous learning and industry engagement.
- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Basic qualifications
- 8+ years of cloud architecture and solution implementation experience.
- 7+ years of external or internal customer facing, complex and large scale project management experience.
- 8+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience.
Preferred Qualifications
- 7+ years of working with or evaluating AI systems experience.
- 7+ years of highly scalable systems experience.
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
- Experience with vertical industry sales and delivery work of contemporary services and solutions.
- Experience in business development including complex agreements with integrators and ISVs.
- Experience with international sales and delivery work with global F500 enterprise customers and partners.
Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, AWS employer: Amazon Web Services
At Amazon Web Services, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. As a Senior AWS Delivery Consultant, you'll have access to cutting-edge technologies and the opportunity for continuous professional growth, all while working in a collaborative environment that values your contributions. Located in Australia, we offer competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in cloud-native and AI solutions.
