At a Glance
- Tasks: Troubleshoot complex infrastructure issues and support junior staff in a dynamic data centre environment.
- Company: Join Amazon, a leader in cloud technology and innovation.
- Benefits: Enjoy flexible work hours, mentorship, and career growth opportunities.
- Other info: Diverse team culture with a focus on inclusion and continuous learning.
- Why this job: Be part of cutting-edge projects that shape the future of cloud computing.
- Qualifications: Experience in hardware troubleshooting, networking, and Linux systems required.
The predicted salary is between 82800 - 101200 $ per year.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are looking for experienced Data Centre Technicians to join our team as a senior resolver. You will become the escalation point for your support team and be able to troubleshoot and solve complex infrastructure issues. You will help create and maintain documentation on the technologies you support and be the primary escalation point for junior staff.
Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.
Key job responsibilities
- Serve as a senior technical escalation point for the operations team
- Maintain a high level of system (Server/Network) reliability by prioritising and resolving trouble tickets efficiently
- Share knowledge and help educate less technical staff on best practices
- Install and configure racks of hosts in line with internal SLAs
- Triage and resolve trouble tickets for all devices in your region
- Be the Data Centre point of contact for all High Severity issues
- Participate in and deliver on high-impact small to mid-scale projects
- Help define metrics to increase customer uptime
- Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
- Deep dive into server issues and perform remediation of physical layer outages (Systems & Network)
A day in the life
This role involves bending, lifting (up to 20kg), stretching, and reaching, ascending and descending ladders safely. 24/7 shift coverage is required and includes 12-hour rotating shifts. Due to the location of our sites, candidates should possess a valid driver’s licence and their own vehicle.
Basic Qualifications
- 2+ years of computer hardware troubleshooting and repair experience
- 2+ years of computer networking experience
- High school or equivalent diploma
- Experience working with Linux operating systems
- Valid and active driver's license
- Ability to cover 24/7 shift rotation
Preferred Qualifications
- Experience with cabling infrastructure best practices and methodologies
- Experience with TCP/ICP networking fundamentals and application of IP protocols such as: DNS, DHCP, NTP, SMTP, and SNMP
- Experience with a ticket-driven workload
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- Demonstrated ability to mentor and develop junior team members
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Senior Data Center IT & Network Escalation Tech in Sydney employer: Amazon Web Services (AWS)
At Amazon Web Services, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Data Center Network Development Engineer, you'll have access to unparalleled growth opportunities within a global leader in technology, all while working in a state-of-the-art facility that prioritises safety and operational excellence. Join us to be part of a team that values your contributions and supports your professional development in a fast-paced, rewarding environment.
