Principal Technical Account Manager

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Principal Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies, including Artificial Intelligence, Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to large Fortune 500 and multi-national organizations.

Key job responsibilities

• Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform.
• Explain transformational concepts to executive decision makers and influence their technology strategy.
• Mentor and role model for your colleagues.
• Keep your technical skills honed and develop new ones, to make strong contributions in the technology community.
• Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances.
• Build an understanding of enterprise technology adoption.
• Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.
• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact.

A day in the life

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 10+ years of technical engineering experience.
• Experience in operational parameters and troubleshooting for four (4) of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 11 years of equivalent work experience.
• 5+ years of customer-facing experience leading IT transformation.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience architecting and operating solutions at scale.

Preferred Qualifications

• 1+ years of senior level leadership support, or 4+ years of Amazon experience.
• 10+ years of technical specialist, design and architecture experience, or AWS Professional level certification.
• 10+ years of technical engineering experience.
• Experience in operational parameters and troubleshooting for five (5) or more of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
• 3+ years leading large technology projects with multiple contributors over many months.
• Experience presenting and influencing technology strategy with executives through developers.
• Experience managing large scale environments including escalations, incident, problem, and service availability.
• Experience working as a technical leader that has personally brought material change to an organization.
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
• Professional experience architecting and operating solutions built on AWS and/or other cloud offerings.
• Experience in information security and risk management including compliance, authentication, federation, encryption, and network security.
• Written communication skills including publicly available white papers or other documents.
• AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business.
• Advanced Degree (MS, PhD).

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.