Engineering Operations Technician, Data Center Engineering Operations in Melbourne

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

Join our innovative team where you'll contribute to maintaining and optimizing critical infrastructure that powers digital experiences for millions of customers worldwide. In this collaborative role, you'll apply your technical expertise while working with diverse teams to ensure the reliability and efficiency of our data center operations.

Key Job Responsibilities

• Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
• Installation of new rack capacity and provisioning of power/cooling.
• On-site management of contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility's assets.
• Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues.
• Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability & efficiency.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.

A day in the life

• Attending operational meetings to foster awareness of important activities across the Melbourne data centre region.
• Mentoring and development of less experienced engineering operations technicians.
• Planning and scheduling of maintenance activities for critical infrastructure.
• Collaborating on solving complex engineering problems impacting critical infrastructure.
• Collaboration with other AWS data centre regions globally.

Basic Qualifications

• High school or equivalent diploma.

Preferred Qualifications

• 2+ years of data center engineering experience.

Acknowledgement Of Country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Equal Opportunity: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.