At a Glance
- Tasks: Lead CX transformation projects and design innovative contact centre solutions.
- Company: Join Amazon Web Services, a leader in cloud technology.
- Benefits: Competitive salary, flexible work options, and career advancement opportunities.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Make a real impact on customer experiences using cutting-edge AI technologies.
- Qualifications: Experience in contact centre operations and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 $ per year.
Amazon Web Services Australia Pty Ltd is seeking a hands-on Senior Delivery Consultant with deep contact centre expertise to lead CX transformation engagements for APJC customers. You will own solution design, delivery, and customer outcomes, working with stakeholders across operations, IT, and business.
The role focuses on contact centre operations, WFM, QM, and omnichannel engagement, leveraging Amazon Connect, Lex, Bedrock, and cloud-native architectures to modernise how customers interact.
CX Transformation Lead in Melbourne employer: Amazon Web Services (AWS)
At Amazon Web Services, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Data Center Network Development Engineer, you'll have access to unparalleled growth opportunities within a global leader in technology, all while working in a state-of-the-art facility that prioritises safety and operational excellence. Join us to be part of a team that values your contributions and supports your professional development in a fast-paced, rewarding environment.
