At a Glance
- Tasks: Enhance the experience for associates and managers through analytics and process improvement.
- Company: Join Amazon, a leader in creating exceptional employee experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work in a fast-paced team with excellent career advancement opportunities.
- Why this job: Make a real impact on employee experiences in a dynamic work environment.
- Qualifications: Experience in HR program management and strong analytical skills required.
The predicted salary is between 106200 - 129800 $ per year.
Are you ready to make the everyday experience better for the associates and managers who run one of the world's most dynamic fulfillment networks? At Amazon, we strive to be Earth's Best Employer and the PXT PMO (People Experience and Technology Program Management Office) is where that ambition comes to life. We deliver world class experiences for our HR teams and employees across Australia (AU), Singapore (SG), and China (CN) Operations by raising the bar on employee experience, driving efficient and effective processes, enabling data driven decision making, and relentlessly challenging the status quo across the entire employee lifecycle.
We're looking for a Program Manager who puts the associate and manager experience first. You'll work across connected areas that shape that experience, including analytics and process improvement/centralization. You'll understand what site teams need, turn those problem statements into clear requirements, and drive them to delivery with our analytics and technology partners.
If you're an analytical, hands-on program manager energised by understanding the real problem behind a request and shipping practical solutions that make life easier for associates and managers, this is your role. This role will be based 5 days a week on site at our Sydney CBD office or nearest Amazon Fulfillment Centre.
Key job responsibilities:
- Champion the associate and manager experience as the customer for everything this role delivers.
- Own PXT analytics locally, managing relationships with analytics and engineering teams, and translating reporting and metric needs into requirements the tech team can deliver.
- Own support and case management centralization, partnering with central and offshore teams to route work to the right resolution path and continue to raise the bar on associate and manager experience.
- Support Clarity onboarding and metric validation locally, and manage the deprecation of local reporting as central capability matures.
- Track delivery against program metrics, report progress to leadership, and keep program status current.
A day in the life: You'll partner across site operations teams for each of the associate, HR and manager personas, and work to enhance their experience through collaboration with the central analytics and resolution teams. Your day involves reviewing data trends, unpacking a problem raised by a site into a clear requirement, progressing metric work with analytics partners, and following up on delivery with the tech team. You operate close to the detail and keep site teams and leadership informed on progress.
About the team: The PXT PMO sits within AU Operations HR, supporting the AU, CN, and SG fulfillment networks. We are a small, high impact team responsible for coordinating all HR technology and process launches, from intake through deployment and adoption. We operate with a bias for action and a digital first mindset, championing self-service and automation to simplify and remove standard work from site teams. This role reports to the Principal PXT Program Manager and is expected to drive delivery independently within established mechanisms including project tracking.
Basic Qualifications:
- Demonstrated experience as a HR professional with a track record of designing and delivering programs at scale.
- Experience communicating project status, risks, and recommendations to senior leadership.
- Proven ability to use data and metrics to drive decision making and measure program effectiveness.
- Experience managing multiple projects and priorities across teams in a fast paced, deadline driven environment.
- Experience with AI and HR technology platforms and systems (e.g., workforce scheduling, associate self service tools, engagement platforms).
- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research, or a related field.
Preferred Qualifications:
- Proven ability to communicate effectively with senior leadership through written narratives and business reviews.
- Experience in program or project management, delivering cross functional initiatives from intake through deployment.
- Experience defining requirements and working with technology or engineering teams to deliver system or product solutions.
HR Program Manager in Sydney employer: Amazon Inc.
At Amazon Web Services (AWS), we pride ourselves on being a leading employer in the cloud technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training programs and mentorship opportunities, ensuring that every team member can advance their career while enjoying a healthy work-life balance. With a culture that values diversity and inclusion, AWS provides a unique opportunity to work with cutting-edge technologies in a supportive atmosphere, making it an exceptional place for Cloud Support Engineers to thrive.
