Data Center Technical Operations Engineer in Sydney

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintaining the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

Key job responsibilities include:

• Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
• Installation of new rack capacity and provisioning of power/cooling.
• On-site management of contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance.
• Manage the facility’s assets.
• Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues.
• Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.

Additional role requirements:

• This role may involve bending, lifting, stretching, and reaching, ascending and descending ladders, stairs, and gangways safely.
• This role has a rostered on-call requirement to provide 24x7 support.
• Due to the location of our sites, candidates should possess a valid driver's license and their own vehicle.

A day in the life includes assisting in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA), performing rack installs, rack decommissioning, and facility management, and providing operational readings and key performance indicators to ensure uptime is maintained.

About the team: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Basic Qualifications:

• 4+ years of relevant work in a data center or other critical environment experience.
• Experience in vendor management.
• Experience prioritizing and delivering projects on time in a fast-moving environment.

Preferred Qualifications:

• Are enrolled in or have completed a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of the electrical and mechanical systems involved in critical data center operations.
• Mission-Critical facility management experience for a large enterprise or large Colocation provider.
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environments.