Amazon Leo in Redmond, WA is seeking an experienced Incident Manager to act as the Technical Call Leader for high-severity events. You will own the incident from declaration to resolution, coordinating engineers, operations, communications, legal, and security to restore service for customers.
This is a coordination and leadership role, not hands-on technical fixes. You’ll ensure proper escalation, sequencing across teams, timely customer updates, and post-event learning to prevent recurrence.
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Technical Incident Command Lead in Redmond employer: Amazon Inc.
At Amazon Web Services (AWS), we pride ourselves on being a leading employer in the cloud technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training programs and mentorship opportunities, ensuring that every team member can advance their career while enjoying a healthy work-life balance. With a culture that values diversity and inclusion, AWS provides a unique opportunity to work with cutting-edge technologies in a supportive atmosphere, making it an exceptional place for Cloud Support Engineers to thrive.
