At a Glance
- Tasks: Lead CX projects, modernise contact centres, and drive transformation using cutting-edge tech.
- Company: Join Amazon Inc., a leader in innovation and customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with the chance to mentor teams and shape the future of CX.
- Why this job: Make a real impact on customer experience with advanced AI and cloud solutions.
- Qualifications: Experience in CX delivery and strong leadership skills required.
The predicted salary is between 49500 - 60500 $ per year.
Amazon Inc. is seeking a Senior Delivery Consultant to lead CX engagements within APJC, focusing on contact centre modernization using Amazon Connect, Lex, Bedrock and cloud-native architectures.
You will work directly with customer stakeholders to translate requirements into scalable, measurable outcomes and drive transformation programs across the region.
Responsibilities include workshops, solution design, platform configuration, KPI tracking, and mentoring teams.
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Senior CX Delivery Lead in Melbourne employer: Amazon Inc.
At Amazon Web Services (AWS), we pride ourselves on being a leading employer in the cloud technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training programs and mentorship opportunities, ensuring that every team member can advance their career while enjoying a healthy work-life balance. With a culture that values diversity and inclusion, AWS provides a unique opportunity to work with cutting-edge technologies in a supportive atmosphere, making it an exceptional place for Cloud Support Engineers to thrive.
