Data Center IT Support Engineer – MEL in Melbourne

Amazon Corporate Services Pty Ltd AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Centre Operations designs, installs and maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level.

This role is a unique opportunity to work in some of the most advanced data centres in the world. Amazon data centres are large-scale high-density centres where you will be working on changing the face of technology in the region. A Data Centre Technician may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges.

Key job responsibilities

• Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include: Escalation point and technical trouble shooter for all Systems and problems Deep diving into server issues.
• Technical: Remediation of physical layer outages, both Systems & Network Remediation or recovery of physical power issues on racks Participate in Data Centre power and cooling events.
• Operations: Meet 24x7 On-Call requirements and response during shift rotations. Install and configure racks of hosts in line with internal SLAs Triage and resolve trouble tickets for all devices in your region Data Centre point of contact for all High Severity issues Physical replacement of server and network device parts Ensure correct rotation of parts and spares Help define metrics to increase our customer uptime Enforcing Amazons Security Best Practices Interact with third party vendors and contractors Contribute ideas to improve operational efficiency.
• Project Management: Participate in and deliver on a number of high impact small to mid-scale projects Participate in team meetings for metric analysis and project status updates Help build the world’s largest Cloud infrastructure.
• Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues.
• Hiring: Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

Basic Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.