At a Glance
- Tasks: Install and troubleshoot cutting-edge server and networking technology in world-class data centres.
- Company: Join Amazon, the world's most customer-centric company with a focus on career progression.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with diverse challenges and excellent career advancement opportunities.
- Why this job: Be part of a dynamic team transforming cloud technology in advanced data centres.
- Qualifications: 1+ years in computer hardware troubleshooting and networking; high school diploma required.
The predicted salary is between 81800 - 136600 $ per year.
Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.
You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges. Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.
Salary Range: AUD 81,800 - AUD 136,600
Key job responsibilities:
- Escalation point and technical troubleshooter for all Systems and problems.
- Deep diving into Linux server issues.
- Remediation of physical layer outages, both Systems & Network.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- Install & configure racks of hosts in line with internal SLAs.
- Triage & resolve trouble tickets for all devices in your region.
- Physical replacement of server and network device parts.
- Ensure correct rotation of parts & spares.
- Enforcing Amazon's Security Best Practices.
- Interact with third party vendors & contractors.
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites.
Basic qualifications:
- 1+ years of computer hardware troubleshooting and repair experience.
- 1+ years of computer networking experience.
- High school or equivalent diploma.
Preferred Qualifications:
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Data Center IT Support Engineer in Melbourne employer: Amazon Inc.
At Amazon Web Services (AWS), we pride ourselves on being a leading employer in the cloud technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training programs and mentorship opportunities, ensuring that every team member can advance their career while enjoying a healthy work-life balance. With a culture that values diversity and inclusion, AWS provides a unique opportunity to work with cutting-edge technologies in a supportive atmosphere, making it an exceptional place for Cloud Support Engineers to thrive.
