Amazon Web Services (AWS) is seeking an Escalation Engineer (EM) for the E2M team to manage critical incidents and customer communications on a global scale. You will monitor internal tools, coordinate with business and tech leads, and drive restoration of disrupted AWS services while acting as a customer advocate in 24x7 situations; strong technical and communication skills required.
You will collaborate with some of the brightest minds in cloud technologies, focusing on continuous improvement
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AWS Escalation Engineer - Remote Incident Lead in Melbourne employer: Amazon Inc.
At Amazon Web Services (AWS), we pride ourselves on being a leading employer in the cloud technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through extensive training programs and mentorship opportunities, ensuring that every team member can advance their career while enjoying a healthy work-life balance. With a culture that values diversity and inclusion, AWS provides a unique opportunity to work with cutting-edge technologies in a supportive atmosphere, making it an exceptional place for Cloud Support Engineers to thrive.
