At a Glance
- Tasks: Help customers manage bills while ensuring smooth operations with empathy and problem-solving.
- Company: Join a supportive team at Altogether Group, where fun meets professionalism.
- Benefits: Enjoy hybrid work flexibility, clear processes, and respect for your time off.
- Other info: Opportunities for career growth in a structured yet fun environment.
- Why this job: Make a real impact by helping customers navigate tricky situations with care.
- Qualifications: Ability to stay calm on calls and balance empathy with firmness.
The predicted salary is between 37800 - 46200 $ per year.
As a Collections Officer at Altogether Group you help customers stay on track with their bills while keeping our operations running smoothly.
It’s not just about chasing payments - it’s about problem-solving, empathy, and solutions.
- Hybrid flexibility: 3 days in the office, 2 days from home
• Fun (yes, fun!) moments with your team!
Why You’ll Love This Role?
- Make a Real Impact
- Help customers navigate tricky situations
- Protect access to essential utilities
- Keep our billing system fair and reliable
- Be the hero who balances firmness with empathy
- Work Smart, Not Hard
Collections doesn’t have to be stressful. Here, you’ll have
- Clear processes that guide your work
- Defined escalation paths
- Fair workloads and caseloads
- Leadership that actually listens
- Hybrid work: 3 days in the office, 2 days from home.
We give you the tools and support to do the job right — without burning out.
Support When It Gets Tough
Let’s face it — sometimes the calls are challenging. That’s why
- Team check-ins keep everyone sane
- Clear rules make difficult conversations easier
- Leave is respected (take a proper break!)
- Managers have your back when things get tricky
We’re a small, tight-knit ops team — that means you’ll see the impact of your work and have opportunities to:
- Step into senior roles in operations
- Learn customer support, compliance, and billing inside out
You’ll thrive here if you
- Can stay calm on the phone
- Balance empathy with firmness
- Appreciate structure but like a bit of fun with your team
- Want meaningful work (and some laughs along the way)
If you want aggressive “hit your quota at all costs” sales, this isn’t it.
If you want to do collections properly, fairly, and with a supportive team behind you — welcome home.
- We’re serious about our work — but not about burning you out. Our collections team is:
- Structured
- Supportive
- Impactful
- Fun (yes, really!)
Because essential services deserve essential people — and those people deserve to enjoy the job!
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Collections Officer in Brisbane employer: Altogether Group
At Altogether, we pride ourselves on being an exceptional employer that fosters a collaborative and positive work environment. As a Collections Team Leader, you'll not only lead a dedicated team but also contribute to meaningful customer outcomes in the sustainable utilities sector. With ample opportunities for professional growth, additional paid leave, and a strong commitment to employee wellbeing, you'll find a rewarding career path that truly values your contributions.
