At a Glance
- Tasks: Engage customers through phone and email, turning inquiries into sales.
- Company: Join a thriving auto parts distributor in Keysborough, VIC.
- Benefits: $65,000 salary plus superannuation and a supportive team environment.
- Other info: Diverse workplace with opportunities for growth and learning.
- Why this job: Perfect for those who love cars and enjoy helping customers find the right parts.
- Qualifications: Experience in customer service and knowledge of automotive parts is a plus.
The predicted salary is between 65000 - 65000 $ per year.
Altitude is seeking a proactive Customer Engagement Specialist to join a thriving auto parts distributor in Keysborough, VIC. This role combines phone based sales, customer support and relationship building, offering a great opportunity for a motivated professional who enjoys matching customers with the right parts and takes pride in achieving targets.
Key Responsibilities:
- Respond to customer enquiries by phone and email, interpreting parts requirements and converting calls into sales invoices.
- Achieve monthly team and personal sales budgets, including phone conversion targets.
- Manage warranty claims, customer returns and associated paperwork with accuracy.
- Conduct customer visits under the guidance of the Sales Manager, logging visit notes and meeting visit KPIs.
- Follow up customer payments and support purchasing, cold calling and daily cash logs as required.
Key Requirements:
- Relevant experience in a similar role in any industry.
- Strong knowledge of automotive and vehicle parts, with the ability to interpret parts requirements accurately.
- Exceptional customer service focus across all channels: written, phone and face to face.
- Sound understanding of sales over the phone, with excellent attention to detail and written skills.
- Professional, confident and positive approach with a willingness to learn.
Altitude is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture, thought, and work arrangements.
Customer Engagement Specialist in Melbourne employer: Altitude Recruitment
Altitude is an exceptional employer, offering a dynamic work environment in Tullamarine where you can take genuine ownership of your role as a Senior Accounts Officer. With a supportive finance leadership team and opportunities for professional growth, you'll enjoy a diverse workplace that values community representation and fosters strong relationships across various teams. The combination of competitive salary, onsite parking, and the chance to work with both local and international clients makes this an attractive opportunity for those seeking meaningful employment.
