Job Description
This role Customer Service Supervisor is responsible for leading the Customer Service team and ensuring the delivery of exceptional service to customers while supporting efficient supply chain operations. This role oversees customer order management, invoicing, dispatch coordination, and transportation activities, while partnering closely with Sales, Production, Warehouse, Supply Chain, and Finance teams. The Customer Service Supervisor drives operational excellence through team development, process improvement, cross-functional collaboration, and a strong commitment to customer satisfaction.
Job Description
This role Customer Service Supervisor is responsible for leading the Customer Service team and ensuring the delivery of exceptional service to customers while supporting efficient supply chain operations. This role oversees customer order management, invoicing, dispatch coordination, and transportation activities, while partnering closely with Sales, Production, Warehouse, Supply Chain, and Finance teams. The Customer Service Supervisor drives operational excellence through team development, process improvement, cross-functional collaboration, and a strong commitment to customer satisfaction.
Responsibilities
- Lead, coach, and develop the Customer Service team while fostering a customer-focused culture.
- Oversee customer order processing, invoicing, dispatch coordination, and transportation activities to ensure accuracy and timeliness.
- Serve as the primary escalation point for customer inquiries, concerns, and service issues.
- Coordinate with internal teams and external logistics providers to ensure seamless order fulfillment and delivery.
- Monitor service levels, operational performance, and workload distribution to meet business objectives.
- Maintain accurate customer records, pricing information, and operational documentation.
- Develop and improve standard operating procedures, processes, and reporting to drive efficiency and consistency.
- Support business continuity through cross-training, knowledge sharing, and proactive risk management.
Qualifications
- 3+ years of experience in customer service, supply chain, logistics, or a related operational environment.
- Previous supervisory or team leadership experience with a demonstrated ability to coach and develop employees.
- Strong customer relationship management and problem-solving skills.
- Experience coordinating order fulfillment, transportation, or logistics activities.
- Excellent verbal and written communication skills with the ability to build effective relationships across all levels of the organization.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with ERP systems, Microsoft Office applications, and customer service tools.
- Continuous improvement mindset with experience identifying and implementing process enhancements.
About Us
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting‐edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
Customer Service Supervisor in Melbourne employer: Alta Genetics
Join a dynamic team at the forefront of livestock genetics, where your leadership as a Warehouse Supervisor will directly impact the agricultural sector in Australia. We pride ourselves on fostering a collaborative work culture that values continuous improvement and employee development, offering you the chance to grow your skills while making a meaningful contribution to the industry. With a focus on operational excellence and a commitment to safety, you'll find a rewarding environment that supports both personal and professional growth.
