Service Delivery Supervisor in Adelaide

Alsco Uniforms has been providing professional, hygienic Managed Rental Services throughout Australia since 1963. The Alsco Uniforms group consists of:

• Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid;
• Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries;
• Deane Apparel, the uniform experts;
• Clean Room Garments (CRG), contamination and infection control solutions;
• Fresh & Clean, Managed Washroom services.

The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

• Leadership & Impact - Take charge of a frontline transport team and directly influence customer satisfaction and operational performance.
• Career Development - Gain valuable experience in team supervision, customer relationship management, and logistics coordination.
• Supportive Culture – Work closely with Service Account Managers and the Service Transport Manager in a collaborative and people-focused environment.
• Diverse Responsibilities – Enjoy a dynamic role that blends route planning, team coaching, customer service, and compliance.
• Industry Stability – Join a well-established company in the transport and service sector with strong systems, procedures, and growth opportunities.

About the Role:

As a Service Delivery Supervisor, you’ll play a key role in ensuring our transport service operations run smoothly and efficiently. Reporting to the Service Transport Manager, you’ll lead and support a team of Service Delivery People (SDPs), ensuring they are trained, compliant, and delivering exceptional service to our customers. You’ll be hands-on with route coverage, audits, and customer interactions, making sure every delivery meets our high standards.

This role is ideal for someone who thrives in a fast-paced transport environment, enjoys leading teams, and is passionate about operational excellence. You’ll be the link between service teams and account managers, helping to plan, troubleshoot, and continuously improve service delivery.

If you're ready to take the wheel and drive performance, this is the opportunity for you.

This is a lovely team where we are supportive of developing our staff.

• Employee Assistance Program
• Discounted linen and garments
• Insurance opportunities
• You will be provided a uniform and appropriate safety gear

Key Skills and Experience Required:

• 2+ years of supervisory experience, ideally leading a team of 20 or more employees, preferably in a transport or logistics setting.
• A valid MR (Medium Rigid) driver’s license is preferred but not essential.
• Proven ability to coach, train, and support frontline staff in a customer-focused environment.
• Strong organisational skills and a hands-on approach to problem-solving and service delivery.
• A passion for leading teams and delivering operational excellence in a fast-paced industry.

As part of our recruitment process, you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.