ALOIS UK is seeking an IT Helpdesk Specialist to support store teams across Australia, including Tasmania and Perth. You will handle inbound voice calls, log incidents, perform basic troubleshooting, and guide users through fixes.
Responsibilities include logging in ServiceNow or Jira, triaging store POS, printers, VPN, and Microsoft 365 apps, with escalation as required. You will follow ITIL practices and maintain clear, customer-focused communication.
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Retail IT Help Desk & Incident Specialist in Perth employer: ALOIS UK
At ALOIS UK, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior SuccessFactors EC & Data Replication Specialist, you will benefit from ongoing professional development opportunities and be part of a collaborative team dedicated to driving HR transformation in a vibrant Australian setting. Our commitment to innovation and employee well-being makes us an exceptional employer for those seeking meaningful and rewarding careers.
