Allura Partners is seeking a Senior Service Delivery Manager in Sydney to lead MSP services, own complex escalations end to end, and set standards across the network. The role involves onboarding new firms, maintaining SLAs, and coaching offshore support teams to ensure high-quality service delivery.
The successful candidate will engage with senior stakeholders, drive improvements, and uphold go-live discipline within a hybrid Sydney work model.
MSP Service Delivery Lead – L3 Escalations & Onboarding in Sydney employer: Allura Partners
Our client is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a focus on modernising insurance solutions, employees benefit from competitive daily rates and the opportunity to work on cutting-edge digital platforms that directly impact customer experiences. The company fosters a culture of growth and influence, allowing team members to shape the future of insurance while enjoying a supportive atmosphere that values their contributions.
