At a Glance
- Tasks: Resolve application issues and support users on a bespoke fintech platform.
- Company: Fast-paced fintech company with a focus on innovation.
- Benefits: Independence, hands-on learning, and opportunities for growth.
- Other info: Great chance to work with cutting-edge tools and technologies.
- Why this job: Make an impact in a dynamic environment while enhancing your tech skills.
- Qualifications: 3-5 years in application support and strong SQL skills.
The predicted salary is between 45000 - 55000 $ per year.
Our client is a fast-paced fintech running their own bespoke platform.
They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it.
It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.
- What you'll be doing
- Resolving application issues for end users across the fintech platform
- Supporting a Windows environment across a hybrid AWS and Azure setup
- Supporting and monitoring the bespoke platform using Datadog, Saa S tools and Snowflake
- Using relational databases (SQL) to triage incidents and get to root cause
- Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
- Handling laptops, walk-ups, asset management and meeting room AV
- Running Microsoft onboarding and offboarding
- Using AI tools to automate processes and improve workflows
- What you'll bring
- 3 to 5 years in application/production AND IT support
- Confident writing SQL queries to investigate incidents
- Windows and Microsoft 365 support experience
- Exposure to monitoring tools such as Datadog, New Relic or Splunk
- SAAS/Fintech experience is preferable
- Experience with ticketing systems (Jira, Service Now, Zendesk)
- Salesforce, Snowflake, scripting (Python, Power Shell) or fintech experience is a bonus
- A proactive mindset. You think through problems, not just log them
- Why this role
- Fast-paced business where you'll learn quickly and see the impact of your work
- Independence and ownership from day one
- Hands-on learning with relational databases and monitoring tools
- #J-18808-Ljbffr
Application Support Specialist in Sydney employer: Allura Partners
Our client is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a focus on modernising insurance solutions, employees benefit from competitive daily rates and the opportunity to work on cutting-edge digital platforms that directly impact customer experiences. The company fosters a culture of growth and influence, allowing team members to shape the future of insurance while enjoying a supportive atmosphere that values their contributions.
