Application/Production Support Engineer - $100-110K + Bonus - Sydney - Hybrid
Our client is a fast-paced fintech running their own bespoke platform. They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it. It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.
What you’ll be doing
- Resolving application issues for end users across the fintech platform
- Supporting a Windows environment across a hybrid AWS and Azure setup
- Supporting and monitoring the bespoke platform using Datadog, SaaS tools and Snowflake
- Using relational databases (SQL) to triage incidents and get to root cause
- Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
- Handling laptops, walk-ups, asset management and meeting room AV
- Running Microsoft onboarding and offboarding
- Using AI tools to automate processes and improve workflows
What you’ll bring
- 3 to 5 years in application/production AND IT support
- Confident writing SQL queries to investigate incidents
- Windows and Microsoft 365 support experience
- Exposure to monitoring tools such as Datadog, New Relic or Splunk
- SAAS/Fintech experience is preferable
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonus
- A proactive mindset. You think through problems, not just log them
Why this role
- Fast-paced business where you'll learn quickly and see the impact of your work
- Independence and ownership from day one
- Hands‑on learning with relational databases and monitoring tools
- Exposure to AI and automation projects
The package
- $110K + super + 5% bonus
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Application Support Engineer in Sydney employer: Allura Partners
Our client is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a focus on modernising insurance solutions, employees benefit from competitive daily rates and the opportunity to work on cutting-edge digital platforms that directly impact customer experiences. The company fosters a culture of growth and influence, allowing team members to shape the future of insurance while enjoying a supportive atmosphere that values their contributions.
