At a Glance
- Tasks: Resolve complex tech issues and mentor junior engineers while keeping customers informed.
- Company: Dynamic tech services business with a relaxed yet professional vibe.
- Benefits: Earn up to $110,000 + super, enjoy hybrid work, and access career growth opportunities.
- Other info: Structured career pathways and dedicated learning platform for continuous development.
- Why this job: Join a supportive team and make a real impact in the tech world.
- Qualifications: 3+ years in tech support, strong troubleshooting skills, and customer-first mindset.
The predicted salary is between 90000 - 110000 $ per year.
About the Company
Our client is a technology services business delivering managed ICT services and solutions to small business, enterprise and government customers across Australia. Known for a relaxed but professional environment, the business backs its people with a collaborative, supportive culture and clear pathways for growth.
The role is hybrid working - 2 days in the office, 3 remote.
About the Role
This is a full-time, permanent role based in Brisbane or South East Queensland, sitting within the Managed Services team. You’ll resolve escalations from Level 1, engage Level 3 when needed, and mentor Level 1 engineers while keeping customers informed.
Benefits
- Salary range $90,000 to $110,000 + super depending on experience
- Hybrid - 2 days in the office
- Structured career pathways and access to a dedicated learning platform
Duties / Key Responsibilities
- Resolve complex Level 2 issues across hardware, software, networking, cloud and Microsoft 365, minimising customer impact and downtime
- Own escalations from Level 1, bringing in Level 3 engineers where required
- Proactively monitor customer environments and keep customers updated through to resolution
- Maintain accurate ticket notes, technical documentation and knowledge base articles
- Mentor Level 1 engineers and support project rollouts and service improvement initiatives
Skills and Experience
- 3+ years in a technical support, service desk or managed services role
- Strong technical knowledge across Windows, macOS, networking, server infrastructure and business applications
- Hands-on experience supporting and administering Microsoft 365 environments
- Exposure to Azure, Intune, Teams, and enterprise firewall and wireless platforms
- Proven troubleshooting skills with strong attention to detail
- Clear communicator who can explain technical issues in plain language
- Customer-first, collaborative and comfortable juggling competing priorities
- Availability for rostered shifts between 7am and 7pm
- MSP experience, an IT qualification and certifications such as ITIL, CompTIA, Microsoft or Azure highly regarded (working towards certification is welcome too)
Hybrid Level 2 Support Engineer – Brisbane employer: Allura Partners
Our client is an exceptional employer, offering a dynamic work environment in the heart of Sydney, where innovation meets collaboration. With a focus on modernising insurance solutions, employees benefit from competitive daily rates and the opportunity to work on cutting-edge digital platforms that directly impact customer experiences. The company fosters a culture of growth and influence, allowing team members to shape the future of insurance while enjoying a supportive atmosphere that values their contributions.
