At a Glance
- Tasks: Support Claim Advisors by managing claims, reports, and customer service tasks.
- Company: Join Allstate, a leader in protecting families for over 90 years.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Great opportunity for personal development and shaping the future of protection.
- Why this job: Be part of a dynamic team that values collaboration and innovation.
- Qualifications: High school education, customer service experience, and strong communication skills.
The predicted salary is between 63000 - 77000 $ per year.
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
This Claim Assistant Role handles many tasks to support Claim Advisors, including but not limited to:
- Set up & assigning Claims
- Requesting reports
- Issuing/Approving ETransfers
- Scanning incoming documents
- Using multiple software
This includes accountability for maintaining various spreadsheets and ensuring workflow is current. This role is within the Operations team and ensures ACG and the Claims Department performance requirements are successfully met. This position supports and provides customer services in the Claims Operations area and reports to the Manager, National Claims Operations.
Accountability:
- Provide superior customer service experience for Claim Advisors of all levels
- Collaborate within the Operations team and Claim Advisors
- Provide on the job training for team members as requested by manager
- Proactively manage day-to-day priorities, balancing new assignments with active tasks
- Act as back up to other Claim Assistants
- General office duties
Qualifications:
- Minimum high school education or equivalent
- Customer service experience is required
- Commitment to providing outstanding customer service
- Proficient keyboard skills and computer literacy
- Excellent verbal and written communication skills
- Ability to collaborate with peers and subordinates to reach goals
- Highly motivated and able to work well independently
- Enrollment in CIP designation is an asset
Skills:
- Accountability
- Claims Resolution
- Communication
- Customer Centricity
- Customer Experience Management
- Customer Service
- Data Processing
- Detail-Oriented
- Digital Literacy
- Inclusive Leadership
- Learning Agility
- Office Administration
- Organizing
- Prioritization
- Relationship Management
- Results-Oriented
- Time Management
Compensation: Expected compensation for this role ranges from $41,000.00 - $62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Claims Assistant in Ballarat employer: Allstate
Allstate Canada is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model and a range of benefits including flexible work arrangements, tuition reimbursement, and wellness allowances. With a strong commitment to community engagement and a culture that fosters collaboration and accountability, Allstate empowers its employees to thrive while making a meaningful impact in the lives of Canadians. Join us to be part of a winning team that values your contributions and supports your career journey.
