At a Glance
- Tasks: Help customers regain control of their accounts while providing top-notch service.
- Company: A people-first employer with a welcoming and inclusive culture.
- Benefits: Competitive salary, monthly bonuses, and generous leave options.
- Other info: Clear career progression, ongoing training, and fun team socials.
- Why this job: Make a real impact in a supportive team environment.
- Qualifications: Strong communication skills and a customer-first mindset.
The predicted salary is between 24300 - 29700 $ per year.
Are you looking for a role where you're genuinely valued, supported, and rewarded for the work you do?
This is your chance to join a business that truly puts its people first.
Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team.
Due to continued growth, they're now looking for a Collections Executive to join their friendly and supportive team.
The Role
As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way.
Your day-to-day responsibilities will include
- Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don't even have to think who to call next !
- Handling inbound calls relating to overdue accounts and general customer enquiries
- Taking secure payments over the phone quickly and efficiently
- Issuing copy invoices, statements, and relevant documentation when required
This is a people-focused role where empathy, communication, and problem-solving are key.
What We're Looking For
- Ideally educated to graduate level (though this isn't essential)
- Confident communication skills with a strong customer-first mindset
- Calm, professional, and solutions-focused, even in challenging situations
- Previous experience in collections
- Competitive salary plus monthly bonus – average £200 per month (typically ranging from £50–£600 depending on performance and business volumes)
- A genuinely supportive team culture with an employer that prioritises wellbeing
- Clear opportunities for career development and progression
- Recognition for your contribution and the chance to make a real impact
- 20 days annual leave plus 8 bank holidays
- Christmas to New Year shutdown
- Your birthday off
- Option to buy additional holiday
- Access to BHSF benefits including private medical appointments, mental health support, and death in service cover
- Ongoing training and clear progression pathways
- Team socials and long-service recognition
- Free on site parking and discounted travel options
- This position will also require a credit check
If you're motivated, customer-focused, and want to work somewhere you're treated as more than just a number, we'd love to hear from you.
Collections Executive in Tamworth employer: Allscreens Nationwide Ltd
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