At a Glance
- Tasks: Manage customer enquiries, process orders, and provide product support in a fast-paced environment.
- Company: Join Allmach, a growth-focused business that values exceptional customer service.
- Benefits: Stable job, ongoing training, supportive leadership, and opportunities for growth.
- Other info: Dynamic team culture with a focus on continuous improvement and collaboration.
- Why this job: Be part of a high-performance team that prioritises accountability and customer satisfaction.
- Qualifications: Strong communication skills and a positive attitude; experience in plumbing or trade supply is a plus.
The predicted salary is between 28350 - 34650 $ per year.
Join a high-performance team at Allmach where customer service, accountability, and continuous improvement are genuinely valued.
We are looking for someone who wants to be part of a fast-moving, growth-focused business and who takes pride in delivering exceptional service to customers.
At Allmach, we work hard, move quickly, support each other, and focus on building a strong team culture with high standards.
Our NPS consistently tracks in the 80s, reflecting the strong relationships we build with customers and the level of service we expect from our team.
About the role
This role is more than just answering phones and processing orders.
We are looking for someone who takes ownership, enjoys solving problems, works with urgency, and genuinely wants to help customers.
You will work closely with Sales, Operations, and the wider Customer Service team to support customers, manage enquiries, coordinate quotes and orders, and help drive a high level of customer satisfaction.
- What you'll be doing
- Managing customer enquiries via phone and email
- Processing orders and supporting quotations
- Providing product and technical support
- Working with Sales to support customer outcomes
- Resolving issues quickly and professionally
- Supporting a fast-paced team environment
- Building strong customer relationships
What we're looking for
- Strong customer service and communication skills
- Ability to work in a fast-paced environment with a sense of urgency
- Strong attention to detail and follow-through
- Positive attitude and willingness to learn
- Ability to multitask and stay organised under pressure
- Plumbing, industrial, or trade supply experience is highly regarded but not essential
- About Allmach
We are building a team of people who align with our core values
- Own The Thing - Say what you'll do. Do what you say. No excuses
- Say It Clear - Clear. Direct. Respectful.
- Think Team - Team First. Team Allmach. Every decision, every day.
- Raise The Bar - Lift the Standard. Every day.
We value people who
- Want to improve
- Work well in a team
- Take accountability
- Bring energy and positivity to the workplace
What we offer
- Stable and growing business
- Strong team culture
- Ongoing training and development
- Opportunity for growth within the business
- Supportive leadership team
- Fast-paced and engaging work environment
If you want to be part of a business that values performance, accountability, and customer service, we would like to hear from you.
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Customer Support in Sydney employer: Allmach PFS
Allmach is an excellent employer that prioritises safety and teamwork in a supportive work culture at our Narangba, QLD site. We offer competitive benefits, opportunities for professional growth, and a commitment to employee development, making it a rewarding place for those looking to build a meaningful career in the logistics sector.
