Customer Support Representative / Parts Interpreter
We are seeking a motivated Customer Support Representative / Parts Interpreter to join our Ingleburn team. The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.
The opportunity
We are seeking a motivated Customer Support Representative / Parts Interpreter to join our Ingleburn team. The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.
Reporting to the Parts Team Leader responsibilities include:
- Provide a professional experience including answering phones promptly, responding to email and CRM case management enquiries
- The ability to make outgoing phone calls to new and existing customers
- Handle technical support enquiry calls from customers and engage other employees to address questions when required
- ERP customer order entry and ongoing management
- Quotation management, follow up quotes and resolve accordingly
- Ensure customer satisfaction with friendly efficient and timely communication Delivery and transport tracking enquiries
What you must have
- Well-developed customer interaction and parts interpretation experience
- Sound knowledge of pumping systems, gensets, lighting, diesel engines and mechanical equipment
- Experience of ERP utilisation
- High level of written and verbal communication skills
- Effective communication style to engage with customers and other employees Proficient with Microsoft computer packages
- Ability to correctly interpret documents such as operating, maintenance and spare parts manuals
- Knowledge of the M3 system (desirable)
What we can offer you
- A competitive salary matching experience + super
- Development of knowledge and skills in a niche industry – you will work on gen-sets, lighting towers and engines
- A fantastic team environment – we support each other and we are committed to the business succeeding
Customer Support Representative / Parts Interpreter in Sydney employer: Allight Pty Ltd
Allight Pty Ltd is an exceptional employer located in the vibrant region of Western Australia, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while working alongside a talented team dedicated to delivering impactful engineering solutions. The company values safety and compliance, ensuring that you contribute to meaningful projects that make a real difference in the industry.
