Senior Case Manager

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

We are looking for a Case Manager to join our team based in Launceston on a full-time basis. Our Personal Injury & Commercial Division is committed to being the market leader. With proven expertise, we provide a diverse range of products and solutions for our clients. By joining our high performing Workers Compensation team in Launceston, Tasmania, you will be part of a fast-paced environment dedicated to providing outstanding service, innovative thinking, and return to work support.

About the role:

• Proactively manage claims within delegated authority to achieve cost-effective outcomes within the framework of the legislation.
• Make liability decisions, gather information, and assess treatment and rehabilitation needs.
• Identify return to work barriers and implement targeted strategies to address these.
• Build trusted relationships with customers and stakeholders to drive successful outcomes, ensuring customers are consulted as part of the claims process and informed of all key claim developments.
• Ensure timely, high-quality case management with a focus on positive customer experience, ensuring responsibility taken for prompt resolution of enquiries.
• Actively contribute to the achievement of business targets and participate in departmental projects as required.
• Maintain and improve technical knowledge across all facets of claims management.
• Keep up to date with legislative amendments and their practical application.

About you:

• Experience in personal injury claims and/or customer service environment.
• A genuine passion for delivering exceptional service with empathy and professionalism.
• The ability to plan, prioritise, and organise tasks effectively; managing competing demands.
• Excellent verbal and written communication skills where you communicate with clarity, impact, and influence.
• Strong attention to detail and technically proficient across systems, databases, and reporting tools.
• Ability to handle challenging situations with a calm, can-do approach.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks:

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.