Allcar Towing Group is seeking a reliable, organised and confident Weekend Dispatchers to join our growing operations team. This position will initially be offered on a casual basis, with a view to transitioning to permanent part-time employment for the right person. You will work Saturday and Sunday shifts, with additional weekday shifts available. Day Shift runs 6:00am - 2:00pm and Afternoon Shift runs 2:00pm - 10:00pm.
Key responsibilities
Receive and coordinate towing and roadside assistance bookings
Allocate jobs efficiently to drivers
Monitor driver locations, availability and job progress
Communicate professionally with customers, insurance companies and other clients
Provide accurate updates and maintain detailed job records
Respond calmly and effectively to urgent or time-sensitive situations
Support drivers throughout their shifts
Ensure jobs are coordinated efficiently from booking through to completion
About you
Strong communication and customer service skills
Excellent organisation and the ability to multitask
Confidence working in a busy, fast-paced environment
Good computer and data-entry skills
Reliable, punctual and able to work independently
Ability to remain calm and professional under pressure
Knowledge of Melbourne and Victorian roads is highly regarded
Previous experience in dispatch, transport, logistics or towing is preferred, but not essential
About us
Allcar Towing Group is one of Victoria's largest towing and recovery operators, with a growing fleet and depot network providing services across the state 24 hours a day, 7 days a week.
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Weekend Dispatchers employer: Allcar Towing Group
Allcar Towing Group is an excellent employer that values reliability and organisation, offering a supportive work culture where employees can thrive. With opportunities for casual to permanent part-time transitions, staff benefit from flexible shifts and the chance to grow within one of Victoria's largest towing operations. Our commitment to professional development and a collaborative environment makes us an attractive choice for those seeking meaningful employment in a dynamic industry.
