Key responsibilities
- Manage and support APC Advantage members from application stage through to reaching the prestigious Partner level
- Educate customers on how APC Advantage works and what the benefits and advantages are at Gold, Platinum and Partner levels
- Keep APC Advantage members abreast of new products before they are launched to the public
- Issue APC Advantage membership benefits to members
- Review and report on membership status every quarter
- Act as the central liaison between APC and our distributors, maintaining regular, proactive communication to build and maintain strong, long-term relationships
- Keep distributors informed of new product launches, promotions, marketing initiatives, training opportunities and other APC updates
- Ensure distributors receive and understand important information from APC
- Identify opportunities to strengthen distributor engagement and support business growth through APC products, services and programs
- Support the Trade Sales Manager with Sales Administration for other APC programs and endeavours as requested
About you
- Attention to Detail: Keep records, data and correspondence accurate and complete, and pick up on errors or inconsistencies before they become problems
- Customer Service Focus: Communicate with applicators in a friendly, clear and professional manner
- Understanding of Sales: Know how to warmly sell the benefits of partnering with APC without being salesy
- Systems Proficiency: Confidently use Odoo Helpdesk, Contacts and Surveys, Microsoft Excel and AI tools to manage records and workflows
- Process Discipline: Follow documented APC processes step by step, and recognise when a situation falls outside the standard process
- Sound Judgement: Know when to escalate an application to a Site Manager, Technical Consultant or Sales with clear supporting information
- Organisation and Time Management: Manage a steady flow of applications, follow-ups and scheduled checks without letting tasks fall behind
- Written Communication: Write clear, concise log notes and emails that give colleagues and customers the information they need
About us
APC is the leader of the coatings industry. We grew from a tiny business to the leader of the industry we are today. We value our customers – not only because they are the ones that pay our salaries, but because we know what it takes to succeed. We have a supportive team that values reliability, initiative and great relationships.
Why APC?
- Fun and vibrant team culture.
- Massage chair, breakout rooms.
- Modern, state-of-the-art office with free on-site parking.
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