At a Glance
- Tasks: Coordinate rosters for Support Workers and ensure clients receive reliable support.
- Company: All About Caring, dedicated to making a positive impact in the community.
- Benefits: Join a collaborative team and contribute to meaningful service delivery.
- Other info: Opportunity to work in a supportive environment focused on inclusivity.
- Why this job: Use your skills to make a real difference in people's lives.
- Qualifications: 5+ years in rostering or administration, strong communication skills.
The predicted salary is between 57150 - 69850 $ per year.
All About Caring is seeking an experienced and organised Client Rostering Specialist to coordinate Support Worker rosters and help ensure clients receive reliable, consistent support. Reporting to the Rostering Manager, you will manage forward and in-day rostering, respond to service changes, monitor workforce capacity and maintain accurate information in Visual Care. You will work closely with clients, carers, Support Workers and internal teams to ensure services are appropriately staffed and changes are communicated promptly.
Key Responsibilities
- Coordinate forward and in-day rostering
- Match suitably skilled Support Workers to client services
- Respond to roster changes, leave, absences and urgent coverage requirements
- Monitor workforce capacity, overtime and Unable to Cover services
- Maintain accurate client and Support Worker information in Visual Care
- Coordinate buddy shifts, onboarding and training requirements
- Communicate service changes to clients, carers and Support Workers
- Document cancellations, variations, feedback and adverse events
- Participate in a rotational after-hours coordination roster
About you
- At least five years’ experience in rostering, administration or a team leader role
- Experience in disability support or aged care
- Strong customer service and communication skills
- Excellent attention to detail and record-keeping
- The ability to prioritise and remain calm under pressure
- A collaborative, practical and solutions-focused approach
- A current NDIS Worker Screening Check
- Experience using Visual Care or a similar rostering system will be highly regarded.
Why join All About Caring:
- Make a direct contribution to reliable client services
- Join a collaborative and customer-focused team
- Use your rostering expertise in a meaningful role
- Contribute to improved workforce planning and service delivery
At All About Caring, we are dedicated to making a positive impact on the lives of individuals with disabilities. We believe in providing compassionate care, fostering independence, and promoting inclusivity within our community. Join our team of dedicated professionals and be a part of something truly meaningful.
Client Rostering Specialist in Parramatta employer: All About Caring
All About Caring (AAC) is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on values-driven leadership, AAC offers a collaborative work culture where your contributions directly enhance the lives of individuals with complex needs. Employees benefit from national scope and autonomy in their roles, alongside opportunities for professional growth and development within a supportive team environment.
