Customer Service & Scheduling Coordinator
ALK Property Maintenance Pty Ltd is a leading provider of property maintenance services in the Horsham region. With a strong focus on customer satisfaction, we have built a reputation for delivering high-quality work and reliable service. Our team of dedicated professionals takes pride in their work and are passionate about contributing to the success of our business.
What You'll Be Doing
- Answer inbound customer calls and emails with professionalism and warmth
- Scheduling jobs and handling compliance paperwork
- Communicate job details clearly to both customers and technicians
- Manage and update bookings, notes, and workflows in our job system
- Be the key point of contact and ensure our service runs like clockwork
Who We're Looking For
- Experience inadmin, scheduling, coordination or service-based customer support
- Calm under pressure, able to prioritise a busy day and solve problems quickly
- Confident phone manner
- Comfortable using computers and learning new systems
- Can pick up systems and routines quickly, and suggest improvements when needed
- Works well with tradespeople and customers alike
- Experience in a similar industry and knowledge of \"Simpro\" is a bonus, but not essential
